Rainy day guarantee

Prebook your tickets without worrying about the weather with our new rainy day guarantee!

If it rains continuously while you're at the zoo this summer for more than two hours during official zoo opening hours, we'll give you a FREE return visit on a day of your choice this year.

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Close up of an Asian small clawed otter looking at the camera (eye contact) IMAGE: Hannah Gordon 2024

Terms

The rainy day guarantee applies from 13 June to 30 September 2024 only

It applies to days where it has rained at Edinburgh Zoo continuously for two hours

Tickets are only valid for a single return visit to Edinburgh Zoo for the same tickets purchased originally, such as one adult and one child

Rainy day guarantee emails will be issued within 72 hours of the rainy day

Free return visits will only be accepted upon presentation of the original tickets and guarantee email with a valid named ID for the lead booker. Return visits under this guarantee have no cash value and cannot be transferred to somebody else

You cannot re-visit more than once under this guarantee. If it also rains, or there are high winds on your return visit, you will not be entitled to another free visit

Free return visits can be taken up until 31 December 2024 

No cash alternative is available and tickets cannot be re-sold or exchanged

Gentoo penguins standing by water Image: Allie McGregor 2024

The guarantee only applies to Edinburgh Zoo admission tickets booked in advance through the Edinburgh Zoo website. School visits, RZSS member visits, Universal Credit tickets and tickets booked through a third party are excluded from this promotion.

The rainy day guarantee does not apply to special events or experiences, such as keeper for the day  

Return visits are subject to availability. Edinburgh Zoo has the right to refuse entry and withdraw the rainy day guarantee offer at any time. Qualifying days will be determined by Edinburgh Zoo and that decision is final 

For more information or if you have any questions, please get in touch with info@rzss.org.uk.