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Frequently asked questions

Have a question about Edinburgh Zoo or a query regarding an upcoming visit? Before you get in touch with us why not check out our frequently asked questions below:

Giant Panda Booking Questions

> Do i need to book tickets to see the giant pandas?

There is currently no requirement to pre-book a viewing time slot for pandas.


Visitor Information

> What time is Edinburgh Zoo open and how much does it cost?

Please visit our opening times and admission prices pages for more information.

> Who does the concessionary rate apply to?

Please visit our admission prices page for more information on concession tickets and eligability.

> How do you make a group booking?

Visitors of 15 or more paying guests are eligable for a discounted admission rate.  Please check the admissions page for more information. If you would like to make a group booking please contact Reception on 0131 314 0326 or email [email protected]

> How do you enquire about private functions and events?

Please visit our private events pages for more information.

> Are dogs allowed in the Zoo?

With the exception of guide-dogs for the visually impaired, dogs and other pets are not permitted into Edinburgh Zoo as they can cause stress to some of our animals. We also do not permit dogs to be left unattended in the car park. 

Please check out visitors with disabilities page for more information.

> Are there any lockers available at the Zoo?

We have lockers in the Zoo’s main reception area which can accommodate hand-luggage sized bags and small cases. Our grey lockers are 40cm x 80cm x 40cm costing £4, and our red lockers are 45cm x 41cm x 41cm and cost £2. These lockers are available on a first come, first served basis.

> Do you have wheelchairs for hire at the Zoo?

A limited number of manual wheelchairs are available for free hire from the main entrance. A £10.00 deposit is required, which is fully refundable on return of the wheelchair to point of collection. These are available on a first come first served basis.


Working at the Zoo

> How do you pursue a career with animals?

Please visit our working with animals page for more information.

> How do you get work experience at Edinburgh Zoo?

Please visit our working with animals page for more information.

> How do you become a volunteer at Edinburgh Zoo?

Please visit our volunteering page for more information. 


Academic Research Requests

> How do I carry out research at Edinburgh Zoo?

 Please visit our research pages on the RZSS website for more information.


If you're question has not been answered above, please visit our contact page for full details on how to get in touch.