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Thank you all for your support and patience while we reviewed the guidance following this weekend’s announcements – it’s been a very challenging year and every ticket or purchase at Edinburgh Zoo helps to care for endangered animals in Scotland and around the world.
At this time, Scottish Government guidance for Covid Protection Level 4 means we can remain open and our Christmas Nights events can go ahead as planned from 26 December – 3 January. While our gift shop must close, our outdoor market and takeaway only catering can also remain open.
This means we can continue to provide a safe, outdoor environment for City of Edinburgh residents with additional safety measures in place to protect our visitors, staff and animals.
We are also continuing to ask all our visitors to check and follow all government guidance. You must not travel from outside the local authority area to visit our parks while they are in levels 3 or 4.
If you are unable to visit on your booked date due to coronavirus restrictions:
We would like to offer you zoo credit in the form of vouchers which would be valid for 12 months until the end of 2021 and can be used for daytime tickets, in our shops and cafes, or for future events at the zoo.
Our terms and conditions do state that tickets are non-refundable if the zoo remains open and the event is going ahead, however under current circumstances we are also able to issue a refund if necessary.
Please email your original booking details and confirmation of whether you’re happy to accept gift vouchers from our charity and help us continue to feed our animals this Christmas and protect wildlife at this difficult time, or to request a refund.
We will process these as quickly as possible. Due to the volume of requests, either option may take up to 14 days to process at this time – thank you so much for bearing with us.
If you have another query:
We have updated our FAQs for our Christmas Nights event and for daytime visits and kindly ask everyone to read this information closely before getting in touch at events@rzss.org.uk.
Please be aware it could take up to seven days to receive an email response from our small team who are receiving hundreds of emails every day. Rest assured, we will come back to you as soon as we can, even if your original booking date has passed.
Thank you again for your support from everyone (and all the animals!) here at RZSS.