Plan your visit

We are ready to welcome you back to Edinburgh Zoo!

We know many of you have been counting the days until you can enjoy our large outdoor spaces and say hello to the animals you love.

We will be able to start welcoming you back from Monday 29 June, with a wide range of safety measures in place to protect you, our staff and our animals – find out more below.

Safety comes first and it is important everyone follows the government guidance to protect themselves and others. This means EVERYONE must book a time slot online in advance, take responsible decisions and respect the new ‘rules of the road’ at the zoo (or risk being thrown to the lions) – your visit will feel different to normal, but we hope just as much fun!

Please bear with us (pun always intended) - we are receiving LOTS of messages and emails and will try to get back to everyone as quickly as we can.

We really appreciate your support and patience and kindly ask that you read all of the information available below before getting in touch (you can find contact details at the bottom of this page).

Hopefully you can visit us soon – we look forward to seeing you!

BOOK YOUR TICKETS

Frequently asked questions

  • General
  • Safety
  • Tickets
  • Travel
  • Members
  • During your visit
  • Animals, adoptions and experiences

General FAQs

  • When can I visit the zoo?

    Edinburgh Zoo will be open from Monday 29 June and EVERYONE must book online in advance so we can manage visitor number safely – this includes RZSS members and guests, carers, children under 3 years old and pre-paid ticket holders.

    Visitors will only be admitted if they have advanced online booking confirmation and we will not be allowing anyone to buy tickets on the door on the day.

    There will be allocated time slots for entry at 10am, 11am, 12pm and 1pm – we will only be admitting visitors within their booked time slot. No matter what time slot you are in, you can stay until the zoo closes to all visitors at 5pm and last admission is at 4pm.

    Tickets for entry up until 31 August have already been released and can be booked at tickets.edinburghzoo.org.uk

    Please note: visitor numbers will be limited to protect you, other visitors and our staff. Exchanging tickets for an alternative date may not be possible due to demand.

  • Is it safe to visit the zoo?

    The educational, physical and mental health benefits of visiting zoos and enjoying nature are well known, which is why many zoos in Europe have been among the first places to reopen.

    Edinburgh Zoo has large outdoor spaces and we are putting all of the required safety measures in place for our staff and visitors.

    This includes:

    • Limiting visitor numbers with advanced online booking required
    • Frequent cleaning in high contact areas and additional hygiene precautions
    • Adding and signposting handwashing and hand sanitiser stations around the park
    • Introducing one-way routes in some areas so different households can stay 2m apart
    • Keeping all indoor animal areas and some walkthroughs closed
    • Postponing all keeper talks, feeds of the day and penguin parade to avoid crowds
    • Only opening our cafes for takeaway services with card payments
    • Encouraging visitors to wear masks in line with government guidance

    We are doing everything we can to make the zoo safe for everyone which means your visit will be different to normal.

    Toilets and playparks will be open with additional cleaning and hygiene measures in place.

    If you or anyone in your household are showing covid-19 symptoms, please stay at home.

  • Is there any reason why I shouldn't visit the zoo?

    Safety comes first and it is important everyone follows the government guidance to protect themselves and others. This means EVERYONE must book a time slot online in advance, take responsible decisions on how far to travel and respect the new ‘rules of the road’ at the zoo.

    If you or anyone in your household are showing covid-19 symptoms, please stay at home. In keeping with Scottish Government guidelines, please do not arrange to meet more than two other households at the zoo.

    Your visit will be different to normal because we have introduced a range of measures for your safety. This includes keeping some indoor animal areas closed, postponing all keeper talks, feed of the day and the penguin parade and our cafes being open for limited takeaway services with card payment only.

    And remember, the zoo is still located on a hill with some steep paths and steps - we are looking into options for a safe mobility vehicle service but this is not yet available. There is more accessibility information in the ‘During your visit’ section on this page.

    If you are visiting to see a particular animal or species, please be aware that our animals can explore different areas during the day and may choose to spend some time in private or simply blend in with their natural camouflage.

    Some areas may also be closed for your safety or for vet checks at short notice and we cannot guarantee you will see all the animals on your visit.

    We recommend going back to different enclosures at different times of the day – please follow the one-way system at all times.

  • What will be open/closed?

    For your safety, we have introduced a range of measures which include keeping all indoor animal areas closed, closing some animal walkthroughs, postponing all keeper talks, feed of the day and the penguin parade and only opening our cafes limited takeaway services with card payment.

    We may be able to reopen indoor areas as guidance is updated and staff will be on hand to manage the numbers of visitors in potentially busy areas.

    There are additional protections needed for our primates which means the saki monkey walkthrough and lemur walkthrough will be closed.

    Closed indoor areas include Koala Territory, Budongo Trail, Magic Forest, Wee Beasties, and the monkey house. Indoor viewing for rhinos, pygmy hippos and anteaters will also be closed and we will have staff supervising our giant panda and Asiatic lion viewing areas.

    All keeper talks, public animal feeds and the penguin parade are postponed until further notice to avoid crowds.

    Keeper Experiences and Magic Moments will not be running on reopening due to social distancing guidance and extra protections for some of our animals.

    Toilets and playparks will be open with additional cleaning and hygiene measures in place.

    View our updated map

  • Are you still fundraising?

     

    While we are very excited to be able to start welcoming visitors back, this is still an incredibly difficult time for our charity.

    Most of our income comes from visitors but we have been closed for over three months and still need to limit visitor numbers for the safety of our visitors and our staff. Covid-19 has been the most significant challenge our organisation has ever faced, and we need your help to ensure animals at the park and in the wild can continue to thrive. 

    You can help care for our animals and protect threatened species in Scotland and around the world at edinburghzoo.org.uk/help

Safety Measures

  • What safety measures will be in place?

    Edinburgh Zoo has large outdoor spaces and we are putting all of the required safety measures in place for our staff and visitors.

    This includes:

    • Limiting visitor numbers with advanced online booking required
    • Frequent cleaning in high contact areas and additional hygiene precautions
    • Adding and signposting handwashing and hand sanitiser stations around the park
    • Introducing one-way routes in some areas so different households can stay 2m apart
    • Keeping all indoor animal areas and some walkthroughs closed
    • Postponing all keeper talks, feeds of the day and penguin parade to avoid crowds
    • Only opening our cafes for takeaway services with card payments
    • Encouraging visitors to wear masks in line with government guidance

    We are doing everything we can to make the zoo safe for everyone which means your visit will be different to normal.

    Toilets and playparks will be open with additional cleaning and hygiene measures in place.

    If you or anyone in your household are showing covid-19 symptoms, please stay at home.

    View our updated map

  • Will toilets and playparks be open?

    Yes. Toilets will be available throughout the park and are designated for one household (troop) at a time to allow for social distancing. There will be additional single porta-loos in key areas.

    Playparks will also be open with additional cleaning and hygiene measures in place.

  • Do I need to wear a mask?

    No. In line with government guidance, we are recommending visitors wear masks – though we understand this won’t be possible for everyone eg. young children and asthmatics.

Tickets

  • Can I buy a ticket on the door?

    No. To protect our visitors and our staff, EVERYONE will have to book online in advance – including members and others with prepaid tickets.

    Visitors will only be admitted if they have advanced online booking confirmation and we will not be allowing anyone to buy tickets on the door on the day.

    There will be allocated time slots for entry at 10am, 11am, 12pm and 1pm – we will only be admitting visitors during or after their booked time slot.

    No matter what time slot you arrive in, everyone can stay until the zoo closes at 5pm.

    Last entry is at 4pm - though we recommend giving yourself at least 2 hours to get around the zoo.

  • When and how can I book my ticket?

    Edinburgh Zoo will be open from Monday 29 June and EVERYONE must book online in advance so we can manage visitor number safely – this includes RZSS members and guests, carers, children under 3 years old and pre-paid ticket holders.

    Visitors will only be admitted if they have advanced online booking confirmation and we will not be allowing anyone to buy tickets on the door on the day.

    There will be allocated time slots for entry at 10am, 11am, 12pm and 1pm – we will only be admitting visitors within their booked time slot. No matter what time slot you are in, you can stay until the zoo closes to all visitors at 5pm.

    Tickets for entry up until 31 August have already been released and can be booked at tickets.edinburghzoo.org.uk

    Please note: visitor numbers will be limited to protect you, other visitors and our staff. Exchanging tickets for an alternative date may not be possible due to demand.

    Prepaid tickets include postponed tickets, gift admission vouchers and corporate tickets.

     

  • How much are tickets?

    General admission tickets:

      With donation Without donation
    Adult  £21.95 £19.95
    Child £12.50 £11.35
    Concession £19.95 £18.10

    Member guest tickets:

      With donation Without donation
    Adult  £16.45 £14.95
    Child  £9.40 £8.50
    Concession  £14.95 £13.60
  • I am a member or have a pre-paid ticket, do I need to book?

    Yes. EVERYONE must book online in advance so we can safely manage numbers – this includes members, member guests, carers and children under 3 years old. Rest assured, you will not need to pay to book.

    Please choose the relevant ticket type and be prepared to show your advanced booking confirmation alongside proof of membership or prepaid tickets on arrival.

    Membership confirmation emails, letters OR membership cards will be accepted alongside a valid form of photo ID. Find more information in the ‘Members’ section on this page.

    Prepaid tickets include gift admission vouchers, postponed tickets and corporate tickets. You can also use this option if you are a member at one of our reciprocal zoos.

  • I need to change my ticket dates, is this possible?

    Due to high demand and limited visitor numbers, exchanging tickets for an alternative date may not be possible.

    Tickets for entry up until 31 August have already been released and can be booked at tickets.edinburghzoo.org.uk

    Please note: visitor numbers will be limited to protect you, other visitors and our staff.

Travel

  • I live more than five miles away, can I visit the zoo?

    Scottish government guidance in place from Friday 3 July states there is no restriction on travel within Scotland if individuals are acting in line with all other guidance - read more at transport.scotland.gov.uk

    Safety comes first and it is important everyone follows the government guidance to protect themselves and others. This means taking responsible decisions, including when it comes to travel.

    If you or anyone in your household are showing covid-19 symptoms, please stay at home.

  • Can I use public transport to get to the zoo?

    Current guidance asks everyone to avoid public transport where possible and especially at peak times.

    With this in mind, you can park free of charge in the zoo car park until further notice.

    If you or anyone in your household are showing covid-19 symptoms or have been identified as high risk, please stay at home.

  • Do I have to pay for parking?

    No. You can park free of charge in the zoo car park until further notice.

Members

  • Why do members have to book in advance?

    For your safety and to help us manage queues, we are limiting visitor numbers and asking everyone to book a timed entry slot online in advance.

    Tickets for members are free as normal and tickets for member guests are available at the normal discounted rate.

    You will need to bring confirmation of both your membership and online advanced booking, alongside a valid form of photo ID on the day of your visit.

    Membership confirmation can include your confirmation email, letter OR membership card if you have one.

  • How do members book in advance?

    Tickets for entry up until 31 August have already been released and can be booked at tickets.edinburghzoo.org.uk

    Please select the member option or member guest option as appropriate and be prepared to show your booking confirmation, a valid form of photo ID and confirmation of your membership on arrival.

    Membership confirmation can include your confirmation email, letter OR membership card if you have one.

    Please note: visitor numbers will be limited to protect you, other visitors and our staff. Exchanging tickets for an alternative date may not be possible due to demand.

  • Can we use the members gate?

    No. The members gate will remain closed until further notice.

    Our staff will be safely managing the number of people entering the zoo from the main entrance.

  • Can we bring guests?

    Yes – you can bring guests if you have purchased guest tickets online in advance. Children under 3 years old are free as normal but must also be booked in.

    Please do not arrange to meet more than two households at the zoo, in keeping with Scottish Government guidelines.

    If you or anyone in your household are showing covid-19 symptoms or have been identified as high risk, please stay at home.

  • Can I come if I am a new RZSS member?

    Yes. Any RZSS member with a pre-booked time slot is welcome - please only book your timed entry slot if you have confirmation of your membership via email – you will need to show this, confirmation of your advanced booking and a valid form of photo ID on arrival.

  • Can I become a member?

    Yes! You can join us as a member online now. You will receive a confirmation email straight away which you can then use as proof of membership when visiting.

    While we have social distancing measures in place, we encourage you to purchase your membership before you visit rather than on site.

  • How do I check the status of my membership or renew?

    To check the status of your membership, or to restart/renew your membership, please contact membership@rzss.org.uk.

    We are receiving LOTS of messages and will get back to you as soon as we can. Thank you for your patience.

  • I haven’t received my membership card, what do I do?

    If you haven’t received a card yet, please don’t worry – your confirmation email or letter together with a valid form of photo ID will be all the proof we need.

    If you would like another confirmation sent to you, please contact membership@rzss.org.uk.

During your visit

  • What do I need to know before my visit?

    Safety comes first and it is important everyone follows the government guidance to protect themselves and others.

    This means EVERYONE must book a time slot online in advance, take responsible decisions on how far to travel and respect the new ‘rules of the road’ at the zoo - your visit will feel different to normal, but we hope just as much fun!

    Our safety measures include introducing one-way routes, closing all indoor animal areas, closing some walkthroughs and postponing penguin parade, keeper talks and feed of the day until further notice.

    In line with government guidance, we are also recommending visitors wear masks – though we understand this won’t be possible for everyone eg. young children and asthmatics.

    As always, you are welcome to bring a picnic with your own food and non-alcoholic drink. Our cafes will only be open for limited takeaway services with card payments.

    There will be picnic tables available which will be regularly cleaned and placed with plenty of space in between.

    We will be asking that you remember to take your rubbish away with you – this is important for the safety of yourself and others and for the safety of our animals (our penguins will try and eat just about anything that blows into their pool!)

    View our updated map

  • Do I need to wear a mask?

    No. In line with government guidance, we are recommending visitors wear masks – though we understand this won’t be possible for everyone eg. young children and asthmatics.

    As this is a recommendation, a small selection of face coverings along with ‘go-safe packs’, picnic items and some food and drink will be available to purchase at the entrance.

  • Can I bring a picnic or will the cafes be open?

    Yes! As always, you are welcome to bring a picnic with your own food and non-alcoholic drink.

    Our cafes will only be open for limited takeaway services with card payments.

    There will be picnic tables available which will be regularly cleaned and placed with plenty of space in between. We simply ask that you remember to take your rubbish away with you with consideration for our other visitors and the safety of our animals (our penguins will try and eat just about anything that blows into their pool!)

  • Will the mobility vehicle and other accessibility services be running?

    There will be no mobility vehicle available until further notice. We are looking into options for a safe mobility vehicle service and will keep this page updated.

     Wheelchairs will still be available for hire on a first come first served basis. They must only be used by one visitor a day and will be thoroughly cleaned each evening and morning before hire.

    Steep slopes and steps will be signposted with alternative routes and there is an updated mobility map available for visitors.

     Pushchairs and lockers are not yet available – we will update this page when that changes.

  • What will be open/closed?

    For your safety, we have introduced a range of measures which include keeping all indoor animal areas closed, closing some animal walkthroughs, postponing all keeper talks, feed of the day and the penguin parade and only opening our cafes limited takeaway services with card payment.

    We may be able to reopen indoor areas as guidance is updated and staff will be on hand to manage the numbers of visitors in potentially busy areas.

    There are additional protections needed for our primates which means the saki monkey walkthrough and lemur walkthrough will be closed.

    Closed indoor areas include Koala Territory, Budongo Trail, Magic Forest, Wee Beasties, and the monkey house. Indoor viewing for rhinos, pygmy hippos and anteaters will also be closed and we will have staff supervising our giant panda and Asiatic lion viewing areas.

    All keeper talks, public animal feeds and the penguin parade are postponed until further notice to avoid crowds.

    Keeper Experiences and Magic Moments will not be running on reopening due to social distancing guidance and extra protections for some of our animals.

    Toilets and playparks will be open with additional cleaning and hygiene measures in place.

    View our updated map

  • Will keeper talks and penguin parade be on?

    No. All keeper talks, public animal feeds and the penguin parade are postponed indefinitely to avoid crowds.

  • Will the gift shop be open?

    Yes – our gift shop which will be open for anyone wishing to purchase zoovenirs with card payments only.

    We will also keep a pathway clear for those wishing to exit without shopping.

    A member of staff will be on the door to control the volume of visitors entering the shop area and floor stickers will mark out 2m distancing.

    In addition, a small selection of face coverings along with ‘go-safe packs’, picnic items and some food and drink will be available to purchase at the entrance.

Animals, adoptions and experiences

  • Are the animals okay?

    Yes. Throughout this time, our keepers and vets have been continuing to give our animals the best of care and working hard to keep their routines as normal as possible.

    We are still learning more about the virus every day and many of our keepers are wearing masks and taking even more precautions to protect the animals and themselves until we know more.

    As well as being an important safety measure for our visitors and staff, the limited visitor numbers and gradual opening plan will also give our animals time to adjust.

    Many of them have missed the different sights and smells that they get to experience when we are open to visitors.

  • Why are keeper experiences and magic moments still cancelled if you’re open?

    As well as needing to respect social distancing, we are still learning more about the virus every day and many of our keepers are wearing masks and taking even more precautions to protect the animals and themselves until we know more.

    We are reviewing our keeper experiences and will restart these as soon as it is safe to do so

  • I’m an adopter and I get free tickets as part of my adoption, what do I do?

    If you have not yet received your adoption pack in the post, please email membership@rzss.org.uk with your details and they can send e-tickets across to your inbox for you to use and will get your exciting adoption pack to you as soon as possible.

    Please also email membership@rzss.org.uk with your details if your tickets expired while we were closed. We can arrange for new tickets to be sent to you.

    If you are a silver, gold or platinum adopter, we would also recommend sending an email when you have booked your visit, so that we can ensure your name is up on the adoption sign

Have another question?

Please bear with us (pun always intended) - we are receiving LOTS of messages and emails and will try to get back to everyone as quickly as we can.

Like many other charities, we are working with a smaller team at the moment and will not be able to answer phone calls at this time.

We really appreciate your support and patience and kindly ask that you read all of the information available before getting in touch.

 

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