IMPORTANT VISITOR INFORMATION
Following government announcements on Monday 4 January, we took the very difficult decision to close Edinburgh Zoo until further notice. Find out more and read our FAQs at edinburghzoo.org.uk/we-are-closed
Edinburgh Zoo seeks to provide equal opportunities for all visitors and we are working hard to ensure that our visitor facilities are accessible to everyone.
Free admission for carers
Visitors who require special assistance are offered free admission for one accompanying carer when they pay the full adult/concession/child price.
Please bring relevant proof of entitlement such as an Access Card with ‘+1’ symbol, a ‘plus one’ travel card or letter from Disability Living Allowance, as this will be asked for on arrival.
A limited number of disabled parking spaces are available in our car park. Parking for Blue Badge holders is free of charge. On arrival, please present your badge to our car park attendant who will help direct you to an available space.
Please follow this link for a full list of terms and conditions, including those for parking.
Many of the paths around the zoo can be accessed by wheelchair. Due to the hilly nature of our location, some routes involve steps or steep slopes which are unsuitable for wheelchairs. Please download a copy of our accessibility map, which highlights these areas and may be useful for planning your visit before you arrive.
The mobility vehicle is now back at the zoo!
In line with current restrictions, we are operating a limited mobility service. This is only available to visitors with mobility issues and seating is limited.
Please note: We have taken all necessary safety precautions and the vehicle will be disinfected after each use.
This vehicle has been kindly sponsored by Allied Mobility of Glasgow
A limited number of manual wheelchairs are available for free hire from the main entrance. A £10 deposit is required, which is fully refundable on return of the wheelchair to point of collection. These are available on a first come first served basis and are disinfected after each use.
Sensory bags are designed to provide ways to improve focus and create relaxation with certain demanding cognitive tasks for children with ASD and ADHD. They can, of course, be used by any child who may benefit.
The sensory bags include accessible maps to clearly navigate the zoo, ear defenders to block out noise, sunglasses to dim bright lights, fidget toys to occupy hands and binoculars as a fun way to view our animals.
Bags can be picked up at the admissions area of the zoo, simply speak to an admissions assistant. A £10.00 deposit is required, which is fully refundable on return of the bag to point of collection.
Registered assistance dogs
Only fully trained and accredited assistance dogs, who are assisting a visitor, are permitted to enter the zoo but please be aware that access may be restricted to certain areas. Please bring relevant proof of accreditation as this may be asked for on arrival. If you wish to bring an assistance dog into the park, please inform a member of our admissions team when you arrive.
* all registered assistance dogs must be up-to-date with all inoculations
* dogs must be kept on a lead at all times and under strict control
* dogs must not be allowed to defecate anywhere in the zoo grounds and any incidents should be cleared away by their owners
Unfortunately, we are unable to allow assistance dogs into any indoor or walkthrough exhibits, or certain outdoor areas. Further information is available on arrival, by clicking here to downloading a copy of our Assistance Dog Restrictions, or by contacting us on 0131 314 0326 or email email@example.com.
If the behaviour of our animals is affected by the presence of your dog please move away from the area. We apologise for any inconvenience this may cause, however, this is to ensure the safety of our animals, visitors and your dog.
Our access statement can be downloaded here ...
If you require any additional information, please contact us on 0131 314 0326 or email firstname.lastname@example.org.