Edinburgh Zoo seeks to provide equal opportunities for all visitors and we are working hard to ensure that our visitor facilities are accessible to everyone.
Free admission for carers
Visitors who require special assistance are offered free admission for one accompanying carer when they pay the full adult/concession/child price.
Please bring relevant proof of entitlement, such as an Access Card with ‘+1’ symbol, a ‘plus one’ travel card or letter from Disability Living Allowance, as this will be asked for on arrival.
A limited number of disabled parking spaces are available in our car park.
Please follow this link for a full list of terms and conditions, including those for parking.
Many of the paths around the zoo can be accessed by wheelchair. Due to the hilly nature of our location, some routes involve steps or steep slopes which are unsuitable for wheelchairs. Please download a copy of our accessibility map, which highlights these areas and may be useful for planning your visit before you arrive.
Our new electric mobility vehicle is up and running with zero emissions - please ask our admission team on arrival for more information.
Wheelchairs are also available for hire on a first come first served basis. They must only be used by one visitor a day and will be thoroughly cleaned each evening and morning before hire.
Steep slopes and steps are signposted with alternative routes and there is an updated mobility map available for visitors.
A limited number of manual wheelchairs are available for free hire from the main entrance. A £10 deposit is required, which is fully refundable on return of the wheelchair to point of collection. These are available on a first come first served basis and are disinfected after each use.
Sensory bags are designed to provide ways to improve focus and create relaxation with certain demanding cognitive tasks for children with ASD and ADHD. They can, of course, be used by any child who may benefit.
The sensory bags include accessible maps to clearly navigate the zoo, ear defenders to block out noise, sunglasses to dim bright lights, fidget toys to occupy hands and binoculars as a fun way to view our animals.
Bags can be picked up at the admissions area of the zoo, simply speak to an admissions assistant. A £15 deposit is required, which is fully refundable on return of the bag to point of collection.
Only assistance dogs which are accompanying their respective partner are permitted to enter the zoo. If you wish to bring an assistance dog into the zoo, please inform a member of our admissions team when you arrive. Be aware that access may be restricted to certain areas. Dogs in training are not permitted to enter the park.
In addition to the above admission, assistance dogs are subject to the following regulations of BIAZA (British and Irish Association of Zoos and Aquaria).
- All assistance dogs must be up-to-date with all inoculations
- Dogs must be kept on a lead at all times and under strict control
- Dogs must not be allowed to defecate anywhere in the zoo grounds and any incidents should be cleared away by their owners
- If the behaviour of our animals or your dog is affected, please move away from the area to ensure both their safety and those of our other visitors
Unfortunately, we are unable to allow assistance dogs into any indoor or walkthrough exhibits, or certain outdoor areas. Further information is available on arrival, by clicking here to downloading a copy of our Assistance Dog Restrictions, or by contacting us on 0131 314 0326 or email email@example.com.