Choose a Webcam
Plan your visit

Visitors with disabilities


Edinburgh Zoo seeks to provide equal opportunities for all visitors and we are working hard to ensure that our visitor facilities are accessible to everyone.

 

Free admission for carers

Visitors with disabilities, or those who require special assistance, are offered free admission for one accompanying carer when they pay the full adult/child price.

Please bring relevant proof of entitlement such as a blue badge, ‘plus one’ travel card or letter from Disability Living Allowance as this will be asked for on arrival.

 

Disabled parking

A limited number of disabled parking spaces are available in our car park. Parking for Blue Badge holders is free of charge. On arrival, please present your badge to our car park attendant who will help direct you to an available space.

Please follow this link for a full list of terms and conditions, including those for parking.

 

Accessible route

Many of the paths around the Zoo can be accessed by wheelchair. Due to the hilly nature of our location, some routes involve steps or steep slopes which are unsuitable for wheelchairs. Please download a copy of our accessibility map, which highlights these areas and may be useful for planning your visit before you arrive.

Please note: this map is for general accessibility reference only. It was last updated in 2014 and since then our animal collection or the location of certain animals may have changed. If there is a specific animal or exhibit that you are keen to see during your visit please consult visitor services prior to entering the park.

 

New Mobility Vehicle

We are pleased to able to offer a dedicated mobility vehicle to allow easier access to certain areas of the Zoo. This service is available to visitors with wheelchairs or those with mobility difficulties. If you wish to request the use of the vehicle, please speak to a member of staff on arrival.

This vehicle has been kindly sponsored by Allied Mobility of Glasgow

Please note, our mobility vehicle will not be available on Christmas Day.

 

Wheelchair hire

A limited number of manual wheelchairs are available for free hire from the main entrance. A £10.00 deposit is required, which is fully refundable on return of the wheelchair to point of collection. These are available on a first come first served basis.

 

Registered assistance dogs

Only fully trained and accredited assistance dogs, who are assisting a visitor, are permitted to enter the Zoo. Please bring relevant proof of accreditation as this may be asked for on arrival. If you wish to bring an assistance dog into the park, please inform a member of our admissions team when you arrive.

* all registered assistance dogs must be up-to-date with all inoculations

* dogs must be kept on a lead at all times and under strict control

* dogs must not be allowed to defecate anywhere in the zoo grounds and any incidents should be cleared away by their owners

Unfortunately, we are unable to allow assistance dogs into any indoor or walkthrough exhibits, or certain outdoor areas. Further information is available on arrival or by contacting us on the number below.

If the behaviour of our animals is affected by the presence of your dog please move away from the area. We apologise for any inconvenience this may cause, however, this is to ensure the safety of our animals, visitors and your dog.

 

Access statement

We are currently working on our accessibility statement which will soon be available for download.

If you require any additional information, please contact us on 0131 314 0326 or email [email protected]